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Eagles Claims Management is a trading style of Mendes & Barradas Ltd.

Mendes & Barradas Ltd undertakes a personal injury referral service under temporary permission granted by the Financial Conduct Authority to

carry out claims management activities. Firm Reference Number: 834280. Details found here: https://register.fca.org.uk

Mendes & Barradas Ltd is registered with ICO under registration No ZA268911.

Registered in England No. 10854563. VAT number 280 2622 23

 Registered office: 10 Susans Road, Eastbourne, East Sussex, United Kingdom, BN21 3HA


*"No win no fee" is subject to the solicitor firm agreeing to take on your case. There are a few rare exceptions when other costs may be applicable which can constitute but are not limited to disbursements:

 Insurance; Cancelling the contract with your solicitor outside the cooling off period; Non co-operation with your solicitor; Missing medical appointments. Your solicitor can explain these in more detail.

How to complain

Our aim is to provide you at all times, with a first-class standard of service. However, there may be occasions when you feel that this objective has not been achieved. 

Should you wish to make a complaint, you can do so either by calling, emailing or writing to us.

Telephone: 01323 431862

Post: Eagles Accident Claims Management, 10 Susans Road, Eastbourne, BN21 3HA

Email: nuno.mendes@eaglesclaimsmanagement.co.uk

 

Please ensure to cover the following in your complaint:

  • Full name and address;

  • Preferred method of contact with contact details;

  • Case reference number;

  • Description of complaint together with any applicable supporting documents or evidence and any requested method of resolving.

 

 

 

We take all complaints seriously and will review it by considering all the available evidence in tandem with any relevant laws, regulations or guidance from applicable authorities. We will handle your complaint in the following manner:

  1. We will acknowledge your complaint promptly following receipt, enclosing a copy of these procedures;

  2. If you make an oral complaint, our written acknowledgement will set out our understanding of your complaint;

  3. If we have reasonable grounds to be satisfied that another firm may be solely or jointly responsible for the allegation(s) made, we will promptly forward the complaint or the relevant part of it to that firm. We will write to you to confirm our actions and provide contact details of the firm concerned;

  4. If your complaint cannot be resolved by the close of the next business day, following its receipt, we will ensure that you are regularly kept informed of our progress with regards to the investigation into your complaint;

  5. We will endeavour to send you our Final Decision Letter addressing your concerns and providing you with our decision within 4 weeks or keep you informed of the progress of your complaint if not resolved before then;

  6. Where we are unable to provide you with our Final Decision Letter, we will send you confirmation of this in writing along with an explanation as to why we have been unable to complete our investigations within this time scale. We will confirm when you can next expect contact from us;

  7. Where we are still unable to complete our investigations within 8 weeks of your complaint, we will send confirmation of this in writing along with an explanation as to why we have been unable to complete our investigations within this time scale. We will confirm when you can next expect contact from us. At this stage, if your complaint concerns a regulated activity and you qualify as an eligible complainant, we will include an explanatory leaflet from the Financial Ombudsman Service to who you will be entitled to refer your complaint and who can be contacted as follows:

    • By letter addressed to the Financial Ombudsman Service, Exchange Tower, London, E14 9SR.

    • By email to complaint.info@financial-ombudsman.org.uk

    • By Telephone;

      • 0800 023 4567 calls to this number are now free on mobile phones and landlines;

      • 0300 123 9 123 calls to this number cost no more than calls to 01 and 02 numbers;

      • (18002) 020 7964 1000 calls using next generation text relay;

Further information regarding the Financial Ombudsman Service can be found at https://www.financial-ombudsman.org.uk/

  1. We will continue to investigate the complaint until we are in a position to send you our Final Decision Letter;

  2. If your complaint is upheld, we will provide you with fair compensation for any acts or omissions for which we are responsible;

  3. Once you have received our Final Decision Letter, if you are unhappy with our handling of your complaint and it concerns a regulated activity and you qualify as an eligible complainant; you can refer the matter to the Financial Ombudsman Service via the methods provided above. You must refer the matter to the Financial Ombudsman Service within 6 months of the date of our Final Decision Letter. 

We shall deem the matter closed when;

  • Our investigation has been completed and a Final Decision Letter has been sent to you, or;

  • You have indicated, in writing, acceptance of any earlier response, where appropriate.